Safety and Trust

How do the background checks work?

Security and trust are our top priorities at Fairy.

As a result, all our housekeeping partners are chosen with the utmost care.

Before assigning a housekeeping partner to your neighborhood, he or she has to successfully pass a background check through Checkr. Our housekeeping partners have to be cleared in every section before beginning work.

The Checkr Background Check sections include:

• SSN Verification
• Sex Offender Search
• Terrorist Watchlist Search
• National Criminal Search
• County Criminal Search

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Does my housekeeper keep my keys?

No. For safety and security reasons, Fairy has a strict policy that prohibits any of our housekeeping partners from keeping any master or spare keys on their person. Our partners are required to check all borrowed keys back at the front desk when leaving a building or to return the key to the appropriate lockbox.

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What type of lock boxes do you supply in the case my building does not have a concierge desk?

If your building does not have a concierge desk but allows lockboxes, we will be happy to provide you with this lock box model. You will be able to store a spare set of keys (sealed with a code), which will allow our housekeeping partners to access your unit when you are not present during their designated cleaning time.

You are also free to use your own lockbox. Please remember to include the access code on your online profile.

If you are not comfortable with this procedure for any reason, let us know and we will be happy to work out a solution with you.

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What about guarding against theft?

Fairy has a zero tolerance policy for any theft or intentional damages. We take these matters extremely seriously and do everything possible to prevent any such occurrences from happening. We have general liability insurance in case of any incidents. Plus, your checklist tasks are covered by up to $1 million in insurance.

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Is my online payment secure?

We use Stripe to process payments, which uses https. We never store any credit card information on our servers.

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