Sign in

General

What is Fairy?

Fairy is hotel-quality housekeeping for your home.

Fairy connects residents with professional housekeepers for personalized housekeeping at an unbeatable price.

Each of our housekeeping partners passes a background-check and has at least a year of cleaning experience. We meet each housekeeper that joins our team in person to assess their cleaning ability before they begin working with our customers. During each appointment, your housekeeper can follow an agenda you set or work from a default cleaning list.

Fairy's mission is simple: provide a sense of relief to every home.


Where can I get service?

We currently service San Francisco and New York City.


What type of homes do you service?

Fairy services all types of residences within the city limits of San Francisco and New York (as long as it is easily accessible for our housekeeping partners).

To see if your home is within our service range, just enter your address into the search field on the home page.


Who will be cleaning my home?

Fairy has a network of housekeeping partners in neighborhoods all over San Francisco and New York City.

If you’re on a subscription, you will be able to request the same primary housekeeper for every cleaning. You will see information about a housekeeper before selecting them, including reviews, reliability, the number of cleanings they’ve completed, and more. Your housekeeper will be able to confirm your request once they’re scheduled.

If you're requesting a single cleaning, your request will be sent to our network of housekeeping partners and the first to pick it up, will be assigned.


Do you clean on the holidays?

Unless the housekeeper has explicitly stated they will work on a holiday, we don't typically service on a holiday. If you would really like your home serviced on a holiday, you can always request this of your housekeeper.


What are Fairy cleaning plans?

Fairy cleaning plans make it easy to set a task list for your housekeeper based on which areas in your home need attention for each appointment. For specific requests, you can always directly message your housekeeper.


What’s included in each cleaning plan?

We currently offer 6 cleaning plans designed for your convenience. The default is the standard plan designed to give a sprucing to each room. The other 5 options focus on specific areas for a deep cleaning.


These are the current cleaning plans:

  • Standard Cleaning

    When your entire home could use some love, the standard cleaning is the way to go. You’ll get a bit of everything for a cleaning that gets everything back in shape.

    • Clear up the kitchen
    • Make the bathroom shine
    • Spruce up the bedroom
    • Take out the trash
  • Kitchen Deep Clean

    When your whole kitchen could use a pick-me-up, the kitchen deep clean will get everything looking good enough to eat.

    • Do the dishes
    • Scrub the counters
    • Take out the trash
    • Swiffer the floors
  • Bathroom Deep Clean

    The bathroom takes a lot of abuse. So treat yours to a deep cleaning that will make it sparkle like a luxury hotel.

    • Clean all surfaces
    • Make the mirror and sink spotless
    • Scrub the tub
    • Clean the toilet
    • Swiffer the floor
    • Take out the trash
  • Living Room Deep Clean

    The living room should be a place you want to hang out in. If your living room is in need of a tune up, our living room deep clean will rescue your relaxation space.

    • Dust surfaces
    • Spruce up furniture
    • Wipe the windows
    • Scrub the baseboards
    • Clean the floors
  • Refrigerator Deep Clean

    The fridge is often neglected. Who’s got the time to take everything out and clean the whole thing? Let us take care of that for you with the refrigerator deep clean and make your fridge feel brand new.

    • Remove everything from the fridge
    • Throw out expired stuff
    • Scrub down the entire interior
    • Organize contents and place back in fridge
    • Take out the trash
  • Bedroom Deep Clean

    Say goodbye to dirty sheets and cluttered floors. Our bedroom deep clean will make your sleeping quarters much more inviting.

    • Make bed with clean sheets
    • Clean the floors
    • Spruce up furniture
    • Scrub baseboards
    • Take out trash

Can I reschedule?

Absolutely! You can use our iOS or Android app to reschedule your cleaning with your housekeeper. If the housekeeper is not available, you can submit a request to be picked up by another housekeeper, if they’re available. Please note that we can’t guarantee that a cleaning will be successfully rescheduled


Fairy © 2018