Billing and Subscription
- How does billing work?
- How do I pause or resume my subscription?
- How do I change my subscription plan (i.e. from 3 days a week to 5 days a week)?
- When will I get my credits and refunds?
- How does skipping or pausing my appointments work?
- I referred a bunch of people to Fairy. How do I find out if they subscribed?
How does billing work?
Unless otherwise specified, your Fairy plan will renew automatically every month from the date of subscription. (If you subscribe on January 1, your next charge will be on February 1.)
You will automatically receive an invoice with your bill every month, sent to the email on file.
How do I pause or resume my subscription?
If you’d like to pause or cancel any cleaning days or months, you can do so right on the app. You can also email [email protected] for further assistance.
How do I change my subscription plan (i.e. from 3 days a week to 5 days a week)?
You can change your plan at any time right on the website. Just go to your profile and go to the “Manage Housekeepers” page. From there, you can then request the new plan you want and we’ll check that against your primary housekeeper’s availability. If those times don’t work for them, you can choose a new housekeeper who can work within the new schedule.
When will I get my credits and refunds?
You will receive any credits or refunds due within 1-3 business days of subscription or request.
How does skipping or pausing my appointments work?
Unfortunately we cannot give refunds if you choose to skip an individual appointment
However, you can choose to pause a week or month of service and get a refund for that week.
We do ask that you give us at least a week’s notice before your automatic billing renewal date, so we can ensure that you are not charged for the week or month you’d like to pause.
I referred a bunch of people to Fairy. How do I find out if they subscribed?
First off, thank you so much for doing that. A huge part of Fairy's success and growth is due to residents like you. Your passion for our services have helped us grow at an unprecedented rate.
Just go here to check out your referral status.
Learn who we are, what can be accomplished in a 30 or 60 minute cleaning and what types of buildings we service.
Select a housekeeper and schedule your first cleaning.
Safety and Trust
Read how to manage key access, how to choose the right housekeeper and information on insurance.
Billing and Subscription
Learn how to manage your service and how you will be billed.
Logistics & Supplies
Allergies? We can handle that! Also, read more about logistics and supplies.
Any other questions? Please contact our support team and we will be happy to answer any of your questions!
Have a question? You can contact our support team any time.